Personal Data Processing Policy

1. General Provisions

1.1. This Personal Data Processing Policy (hereinafter the "Policy") governs the collection, storage, use and other processing of the personal data of users of the neznakov.ru website and its related services (the Personal Account, support chat, Telegram bot, monitoring, etc.).

1.2. Use of the site, placing an order, paying for a service, registering in the Personal Account and/or any other interaction with the Service constitutes the User's consent to this Policy and to the terms of processing of their personal data.

1.3. If something in the Policy does not suit the User, the data need not be transferred. Write to us and we will explain what a particular order actually requires and what can be done without.

1.4. The Policy may change. The current revision is always posted at neznakov.ru/privacy, its date is shown in the header, and the previous revision is linked next to that date. Material changes are announced in advance, in the manner described in Section 20 of this Policy.

1.5. The Policy supplements the Service's Public Offer; in the event of a conflict between the documents regarding data processing, this Policy prevails, and on other matters the Offer prevails.

2. Terms and Definitions

1. Operator — Alliance Torg Company LLC, which organises the operation of the NeznakovBoost Service (see Section 21).
2. Service / Site — the neznakov.ru information resource and its related services.
3. User / Data Subject — any natural person who uses the Service or transfers their data to the Operator.
4. Personal Data — any information relating directly or indirectly to an identified or identifiable User.
5. Processing — any action or set of actions performed on personal data: collection, recording, organisation, accumulation, storage, rectification, use, transfer, anonymisation, blocking, deletion, destruction.
6. Biometric Personal Data — information characterising a person's physiological and biological features (fingerprints, a facial image for identification, voice prints, DNA).
7. Special Categories of Data — information about racial or ethnic origin, political opinions, religious and philosophical beliefs, health, sex life or criminal record.
8. Engaged Contractor — an independent person (booster, coach, support operator) engaged by the Operator to actually render the service.
9. Authorised Authority — the state body that supervises personal data protection: for the Russian Federation — Roskomnadzor; for the Kyrgyz Republic — the State Agency for Personal Data Protection under the Cabinet of Ministers of the KR (or its legal successor).
10. Incident — an event resulting in a breach of the confidentiality, integrity or availability of personal data, including leakage, unauthorised access, loss, destruction, or unlawful or accidental transfer.

3. Operator Details

3.1. The personal data operator within the meaning of the applicable law is:

Alliance Torg Company LLC, Kyrgyz Republic, Bishkek, Oktyabrsky District, 7th microdistrict, Bezymyannaya St., 37/2; OGRN 310076-3301-OOO; INN 9909710244; website neznakov.ru.

3.2. The Operator is Alliance Torg Company LLC (details — Section 21). When processing the personal data of citizens of the Russian Federation, the Operator complies with the requirements of Federal Law No. 152-FZ.

3.3. The person responsible for organising the processing of personal data (within the meaning of Art. 22.1 of Federal Law No. 152-FZ): the head of the support and compliance department of the NeznakovBoost Service. The responsible person may be contacted via the contacts page marked "For the person responsible for PD processing" or through the official support channels.

3.4. Notification of the authorised authority. The Operator, collecting the personal data of citizens of the Russian Federation using the "Internet" information and telecommunications network, files a notification of its intention to process personal data with Roskomnadzor under Parts 1 and 2.1 of Art. 22 of Federal Law No. 152-FZ. Information about the Operator is entered, in the established manner, into the Register of operators processing personal data.

4. Categories of Processed Data

The Operator collects and processes the following categories of personal data:

4.1. The Operator does not process biometric personal data or special categories of personal data (information about racial or ethnic origin, political opinions, religious and philosophical beliefs, health, sex life or criminal record). If such information accidentally comes into the Operator's possession (for example, when the User uploads documents), it is subject to deletion at the earliest opportunity.

4.2. Documents uploaded during verification (KYC) are used solely for the purpose of identifying the User in cases of suspected fraud and are deleted within the periods specified in Section 9 of this Policy.

5. Purposes of Processing

5.1. Personal data is processed solely for the following purposes:

1. Concluding and performing the contract (the Public Offer) — rendering the services paid for by the User;
2. Identifying the User and verifying their authority, including in cases of suspected fraud;
3. Communicating with the User: order status notifications, support, informational messages;
4. Calculating the cost of services, maintaining the Personal Account, showing progress and order history;
5. Ensuring the operability and security of the site, protection against attacks, fraud and unauthorised access;
6. Providing an evidentiary basis for claims, chargebacks, court and other disputes;
7. Administering the referral programme and rewards;
8. Using anonymised game statistics (MMR, win rate, screenshots without identifying features) for marketing purposes — the "Reviews", "Monitoring" and "Match history" sections and the Service's social media;
9. Analysing site traffic and on-site behaviour, improving the user experience;
10. Complying with the requirements of applicable law and responding to lawful requests from government authorities.

5.2. The Operator does not use personal data for purposes not specified in this section and does not transfer it to third parties beyond the cases expressly provided for by the Policy.

5.3. Use of data for training artificial intelligence models. The Operator does not transfer Users' personal data to third parties for training publicly available artificial intelligence models (LLM, ML, generative models) and does not use it to train external models for commercial purposes. Internal use of anonymised and aggregated data for the Operator's own analytical, anti-fraud and predictive models is permitted without an identifying link to a specific User.

6. Legal Grounds for Processing

6.1. The Operator processes personal data on the following grounds:

1. The User's consent — expressed by starting to use the site, placing an order, paying for services, registering in the Personal Account and/or otherwise interacting with the Service;
2. Performance of the contract with the User (the Public Offer) — data processing is necessary to render the paid service;
3. Protection of the rights and legitimate interests of the Operator and third parties — countering fraud, defending in disputes, ensuring the security of the service;
4. Compliance with the requirements of applicable law and responding to lawful requests from authorised government bodies.

7. Principles of Personal Data Processing

7.1. The Operator processes personal data on the basis of the following principles (Art. 5 of Federal Law No. 152-FZ, Art. 5 of Regulation (EU) 2016/679):

1. Lawfulness, fairness and transparency — processing is carried out on the legal grounds specified in Section 6 and in accordance with this Policy, which is made publicly available;
2. Purpose limitation — data is collected for specific, predefined and lawful purposes (Section 5) and is not used for other purposes incompatible with those declared;
3. Data minimisation — only the data necessary to achieve the relevant purposes is processed; excessive data is neither requested nor stored;
4. Accuracy — the Operator takes reasonable measures to keep data accurate and up to date; inaccurate data is subject to rectification, correction or deletion at the User's request (Section 18);
5. Storage limitation — data is stored no longer than the periods established by Section 9 of this Policy and applicable law;
6. Integrity and confidentiality — data is protected by technical and organisational measures against unauthorised access, loss, alteration and destruction (Section 17);
7. Operator accountability — the Operator is obliged to comply with the established processing principles and is able to demonstrate such compliance to the authorised authority and to data subjects.

8. Consent to Processing and Its Withdrawal

8.1. Consent to the processing of personal data is given by the User freely, voluntarily, by their own will and in their own interest. Consent is given with respect to the composition, purposes and periods of processing specified in this Policy.

8.2. Consent may be expressed in any of the following ways:

1. continued use of the Site after the informational cookie banner has been shown, or pressing «Accept» in it (see section 11);
2. acceptance of the Public Offer in the manner provided for by the Offer;
3. placing and/or paying for an order on the Site;
4. registering and/or logging in to the Personal Account;
5. sending a message to any of the official support channels (Telegram, Discord, e-mail, feedback forms);
6. ticking a dedicated checkbox in a form on the Site, where one is provided;
7. any other implied action that clearly indicates an intention to use the Service.

8.3. Consent remains in force until withdrawn by the User or until the periods established by applicable law expire, whichever occurs later.

8.4. Withdrawal of consent: the User has the right to withdraw their consent to the processing of personal data by sending a written request via the contacts page or the Service's official support channels. So that the data is not handed to an outsider, the Operator asks the User to confirm their identity in the manner described in Section 18 of this Policy.

8.5. Consequences of withdrawal: orders already paid for are carried through to completion, after which the Operator keeps only what the law requires it to keep. A new order can be placed once consent is given again. Processing without consent continues only to the extent necessary for:

1. performing services already paid for by the User;
2. protecting the rights and legitimate interests of the Operator in disputes with the User, banks and payment providers (including chargebacks and court proceedings);
3. complying with the requirements of applicable law, including tax and accounting law;
4. storing information for the periods established by Section 9 of this Policy.

8.6. The Operator ceases processing personal data upon a request to withdraw consent within 30 (thirty) calendar days of receiving the relevant request, except in the cases specified in clause 8.5.

9. Methods and Periods of Processing

9.1. Processing is carried out both with and without the use of automation tools (mixed processing).

9.2. Localisation of storage of the data of Russian Federation citizens. When collecting the personal data of citizens of the Russian Federation, the Operator ensures the recording, organisation, accumulation, storage, rectification (updating, modification) and retrieval of data using databases physically located on the territory of the Russian Federation, in compliance with the requirements of Part 5 of Art. 18 of Federal Law No. 152-FZ.

9.3. Retention periods for individual categories of data:

9.4. Upon expiry of the periods, data is subject to deletion or anonymisation, except where a longer retention period is required by applicable law or is necessary to protect the Operator's rights in pending disputes.

10. Transfer of Data to Third Parties

10.1. The Operator does not sell, rent out or transfer Users' personal data to third parties, except in the cases listed below and only to the extent necessary to achieve the relevant purpose:

1. Engaged contractors (boosters, coaches, operators) — receive account authorisation data, contact details and order parameters to the extent necessary to render the service; they undertake to keep the transferred information confidential;
2. Payment providers and acquiring banks — process the User's payments; card details and other payment data are transferred directly from the User's device to the payment page of a provider certified to the PCI DSS standard; the Operator has no access to full card data, CVV codes, PIN codes, or bank and app passwords; the Operator is given only the transaction status, the operation identifier and masked details (last 4 digits of the card);
3. Infrastructure providers — hosting, CDN, mail servers, push-notification and analytics providers (process data as technical contractors on the basis of processing agreements);
4. Anti-fraud services — to prevent fraud, fraudulent chargebacks and unauthorised access;
5. Government authorities — upon receipt of a lawful written request, in the manner and within the limits provided for by applicable law;
6. Payment providers and banks within a payment dispute (chargeback) procedure — the Operator transfers information about the rendering of the service to the extent requested by the payment provider.

10.2. Reorganisation, sale of the business, bankruptcy, succession. In the event of the Operator's reorganisation (merger, accession, division, spin-off, transformation), the sale of the business or part of it, the transfer of assets in discharge of obligations, bankruptcy, liquidation or other succession, the Operator is entitled to transfer Users' personal data to the successor in full without obtaining separate consent from Users. In doing so, the successor assumes all obligations established by this Policy and by applicable personal data protection law. The User is notified of the change of Operator via the neznakov.ru site or by another available means within a reasonable time.

10.3. The transfer of data under clauses 10.1–10.2 of this Policy is carried out on the basis of concluded agreements obliging recipients to observe confidentiality and applicable personal data protection law.

10.4. Some of the Operator's technical contractors and infrastructure are located outside the Russian Federation. Data is passed to them to the extent necessary for the Service to work, on the same contractual terms of confidentiality.

11. Cookies, Local Storage and Third-Party Services

11.1. The Site uses cookies, browser local storage (localStorage, sessionStorage), pixels and other tracking technologies, which are classified as follows:

11.2. Third-party services and embedded content. Individual pages of the Service may load resources and widgets from third-party providers: Telegram (chat widgets, login), VK ID, YouTube, Steam Login, and the iframe payment forms of YooMoney, Antilopay and other payment providers. These services may set cookies of their own and collect data in accordance with their own personal data processing policies, over which the Operator has no influence. The User's use of such services implies their consent to those policies.

11.3. The User is entitled to disable cookies and clear local storage in their browser settings. In this case, some site functions (the Personal Account, referral credits, saving order progress) may work incorrectly or be unavailable.

11.4. On the first visit the Service shows a banner stating which technologies are used and why. Continued use of the site after the banner has been shown constitutes the User's consent to all technologies listed in the table above, except those for which a separate permission is expressly stated (push notifications are requested through the browser dialog). The User may refuse analytics and advertising attribution — see clause 11.5.

11.5. How to refuse and how to withdraw consent. The banner has two buttons — «Accept» and «Decline». Yandex Metrica, Google Analytics and the nb_vid and nb_attr identifiers work from the moment the site is opened; pressing «Decline» switches them off immediately, without a reload, and deletes the identifiers already stored (nb_vid, _ym_*, _ga*, nb_attr). After a refusal the Service shows a window explaining why it cannot work without cookies and stays unavailable until «Accept and continue» is pressed; the alternative is to close the page. The choice is stored for 12 months and is then requested again. Consent may be withdrawn at any time: clear the site's storage in browser settings (the analytics identifiers are deleted and the banner asks again) or contact the Operator using the details in section 21.

12. Push Notifications and Service Worker

12.1. To send order status notifications, the site uses Service Worker and web-push technology (sw.js). With the User's consent, a unique subscription token is stored in the browser and transmitted to the Operator.

12.2. The User is entitled at any time to withdraw consent to push notifications via the browser settings or the Personal Account.

13. Logging of Correspondence and Recordings

13.1. The Operator keeps correspondence in the Personal Account, messengers (Telegram, etc.) and by e-mail, the log of actions on an order, and technical session data: IP address and login time. Voice is recorded only in «E-Girl in party» sessions, of which the User is warned before the start (clause 13.4).

13.2. Such recordings and logs are used by the Operator as evidence in any disputes with the User, banks, payment providers and other third parties. By continuing to interact with the Service, the User consents to such recording and fixation.

13.3. The retention period for recordings and logs is set out in Section 9 of this Policy.

13.4. When rendering the «E-Girl in party» service, the Operator records voice channels and correspondence in full. In addition to the purposes of Section 13.2, such recording is used to confirm the fact and time of the start of the session, the fact and time of an offer of a replacement contractor, and the content of the User's requests, and constitutes evidence in the consideration of claims and refund demands.

13.5. Upon transfer of an account to the User, the Operator records the composition of the account's stated characteristics, the date and time of transfer and the technical data of the transfer session. Such records are used to establish the state of the account at the moment of transfer and to distinguish circumstances that arose after transfer and are beyond the Operator's control, including regional restrictions of the Steam platform applied by its rightsholder based on the IP address of the person actually using the account.

14. Automated Processing and Anti-Fraud

14.1. The Operator applies automated processing of personal data for the purposes of anti-fraud protection, transaction risk assessment, and the detection and prevention of fraud and unauthorised access.

14.2. The following signals are used in automated processing: the IP address and its reputation, the device and browser fingerprint, the history of interaction with the Service, behavioural data, the geography of the payment, the reputation of the payment method, and flags from external anti-fraud providers.

14.3. Any decision taken automatically can be challenged: write to a manager and an employee will review it — a reply within one business day. The procedure for making a request is described in Section 18 of this Policy.

14.4. Based on the results of automated processing, the Operator may decide to:

1. refuse to place or pay for the order;
2. require additional verification of the User (KYC) before or during the rendering of the service;
3. suspend the rendering of the service pending clarification of the circumstances;
4. transfer information to the bank and/or payment provider within a chargeback procedure.

15. Content Uploaded by the User

15.1. The User may upload or transfer to the Operator the following content: screenshots, match replays, verification documents (KYC), correspondence files, scanned copies of payment confirmations and other materials necessary to render the service or resolve a dispute.

15.2. By transferring such content, the User confirms that they hold all the rights necessary to transfer it and allows the Operator to use it for the purposes specified in this Policy and the Public Offer, namely:

1. rendering the service and related operations;
2. protecting the Operator's rights in disputes, chargebacks and court proceedings;
3. using anonymised materials in marketing and analytics — with the User's consent.

15.3. It is prohibited to transfer to the Operator content that:

1. contains the personal data of third parties without their consent;
2. infringes the copyright, related or other rights of third parties;
3. contains unlawful, offensive, extremist or other illegal information;
4. contains malicious code, viruses or scripts.

15.4. The Operator is entitled to unilaterally delete received content, refuse to process it and/or cease rendering the service if the content violates the terms of this section; settlement in that case follows the rules of the Public Offer.

15.5. Screenshots that contain no identifying features (nickname, SteamID, avatar, chat) may be used by the Operator in marketing materials — in the "Monitoring" and "Reviews" sections, on social media and in other publications.

16. Marketing Communications

16.1. The Operator is entitled to send the User promotional and informational messages (promotions, discounts, Service news, referral reminders) using the contact details provided: e-mail, Telegram, push notifications, SMS.

16.2. Consent to marketing messages is a separate consent. A contact left for order-related communication is not such consent: until it is confirmed separately, only service notifications are sent to it (clause 16.4).

16.3. Opting out of marketing mailings:

1. by e-mail — via the "Unsubscribe" link in the message or by contacting us through the contacts page;
2. on Telegram — by sending the "STOP" command or blocking the bot/manager;
3. push notifications — by disabling them in the browser settings or the Personal Account;
4. SMS — by sending a reply message "STOP" or contacting support.

16.4. Opting out of marketing communications does not entail the cessation of service notifications: order statuses, Personal Account login alerts, security warnings and service-completion notifications are delivered to the User regardless of their marketing settings.

17. Data Protection and Incident Response

17.1. The Operator takes reasonable organisational and technical measures (Technical and Organizational Measures, TOMs) to protect personal data against unauthorised access, loss, alteration, dissemination or destruction:

1. Encryption in transit: data is transmitted between the User and the server over the secure TLS 1.2 or TLS 1.3 protocol (the version is chosen by the User's browser) with support for modern cryptographic algorithms; legacy versions of the protocol (TLS 1.0 and TLS 1.1) are disabled, and requests over unencrypted HTTP are redirected to HTTPS (HSTS policy);
2. Encryption at rest: game account authorisation data, access tokens and other critical data are stored in encrypted form using modern algorithms (AES-256 or equivalent);
3. Role-based access control (RBAC): access to personal data is granted only to authorised employees and engaged contractors, to the minimum extent necessary to perform their duties (the principle of least privilege);
4. Two-factor authentication (2FA): access to all administrative interfaces and systems containing Users' personal data is protected by two-factor authentication;
5. Password policies: requirements for the complexity, rotation and storage of employee and contractor passwords; passwords are stored as cryptographic hashes (bcrypt/argon2);
6. Access logging: logs are kept of access to personal data, administrator actions and privileged operations; logs are regularly analysed for anomalies;
7. Security testing: internal security audits, vulnerability scans and penetration tests (pentests) are conducted periodically; identified vulnerabilities are remediated within a reasonable time;
8. Software updates: regular updates of operating systems, libraries and other software, including the installation of critical security patches;
9. Monitoring and WAF: continuous monitoring of suspicious activity, use of attack-detection tools (IDS/IPS), application-level firewalls (WAF) and anti-fraud control systems;
10. NDAs and confidentiality obligations: employees and engaged contractors sign non-disclosure agreements (NDAs) and assume confidentiality obligations for the entire period of cooperation and after its termination;
11. Staff training: employees and engaged contractors undergo mandatory training on the security of personal data processing and protection against social engineering and phishing;
12. Backup encryption: data backups are stored in encrypted form with separate storage of the encryption keys.

17.2. Despite the measures taken, the Operator cannot guarantee absolute security of data during its transmission over the internet and is not liable for incidents resulting from the actions of third parties, phishing attacks directed against the User, the actions of hosting providers, force majeure or other circumstances beyond the Operator's reasonable control.

17.3. The User is obliged to independently ensure the security of their devices, passwords, and access to e-mail and messengers, to use two-factor authentication and not to transfer authorisation data to third parties.

17.4. Incident response. If an incident is identified that has resulted in, or could result in, the unlawful or accidental transfer of personal data, the Operator:

1. within 24 (twenty-four) hours of detection, notifies the authorised authority of the incident (for citizens of the Russian Federation — Roskomnadzor under Part 3.1 of Art. 21 of Federal Law No. 152-FZ; for citizens of the Kyrgyz Republic — the authorised authority of the KR);
2. within 72 (seventy-two) hours, sends the authorised authority information on the results of the internal investigation of the incident;
3. takes reasonable measures to contain the incident, minimise the consequences and remediate the vulnerabilities;
4. where there is a significant risk to the rights and freedoms of data subjects, informs the affected Users within a reasonable time using the contact details they provided.

17.5. Backups and archives. The Operator creates regular backups of the Service's databases and storage to ensure continuity of operation and the recovery of data in the event of a failure. After a User's personal data is deleted from the Operator's main systems, fragments of such data may be retained in archived copies for the duration of the backup rotation period — up to 90 (ninety) calendar days — after which they are deleted automatically when the cycle is overwritten. Until that period expires, archived copies are held in encrypted form with restricted technical access and are not used by the Operator for active processing, except in cases of data recovery after a failure or compliance with the requirements of authorised authorities.

18. Rights of the Data Subject

18.1. The User has the right to:

1. Request information about the composition and periods of processing of their personal data;
2. Obtain a copy of their personal data in a structured, machine-readable format (CSV, JSON or similar) — to the extent of the data actually held by the Operator, and without disclosing the data of third parties, legally protected secrets or information constituting the Operator's trade secret;
3. Demand the rectification, correction or supplementation of inaccurate or incomplete data;
4. Withdraw consent to the processing of personal data — subject to the limitations specified in Section 8 of this Policy;
5. Demand the deletion of personal data, except where its retention is necessary to perform the contract, protect the Operator's rights or comply with the requirements of the law;
6. Object to processing carried out on the basis of protecting the Operator's rights and legitimate interests;
7. Demand a review of decisions taken as a result of automated processing (see Section 14);
8. Appeal the actions or inaction of the Operator to the personal data protection authorities, including: Roskomnadzor (RF; pd.rkn.gov.ru), the State Agency for Personal Data Protection under the Cabinet of Ministers of the KR (or its legal successor) — for citizens of the KR; the national supervisory authority of the country of residence — for users from the EU, the UK and other jurisdictions.

18.2. Submitting a request. The request is sent by the User via the contacts page or an official support channel of the Service. The request must contain:

1. the User's surname, first name and/or nickname;
2. identifying information (order number, registration date, linked e-mail/Telegram);
3. the subject of the request and the desired outcome.

18.3. Identification of the applicant. To protect the User from phishing, social engineering and bad-faith third parties, the Operator is obliged to verify the applicant's identity. A match of at least two of the following indicators is deemed sufficient confirmation:

1. sending the request from an e-mail or Telegram account linked to the Personal Account;
2. specifying the order number and its parameters (amount, date, status);
3. logging in to the Personal Account and sending the request from it;
4. providing a copy of an identity document, if identification by other means is impossible.

18.4. If reliable identification of the applicant is impossible, the Operator is entitled to refuse to fulfil the request, stating the reasons for refusal.

18.5. Review period. The request is reviewed within 30 (thirty) calendar days of its receipt. In the case of a particularly complex request or a large volume of data, the period may be extended, of which the User is notified separately.

18.6. The Operator is entitled to refuse to fulfil a request in whole or in part if doing so would violate the rights and legitimate interests of the Operator or third parties, require the disclosure of a legally protected secret, or result in a breach of applicable law.

19. Data of Minors

19.1. The Service is intended solely for legally capable persons who have reached the age of 18 (eighteen). The Operator does not knowingly collect the personal data of minors. The age restriction is due to:

1. the requirements of the Steam Subscriber Agreement and Valve Corporation policy, which restrict commercial operations involving an account;
2. the financial nature of the operations (online payments, chargebacks, obligations under the Offer), which requires full civil legal capacity;
3. the requirements of child-protection law (for the Kyrgyz Republic — the KR Code "On Children"; for the Russian Federation — the Federal Law "On Protecting Children from Information Harmful to Their Health and Development").

19.2. If the Operator reliably learns that data was provided by a person under 18 without the consent of their legal representatives, such data is deleted, the rendering of services ceases, and the amounts paid are returned to the source of payment: a minor is not a party to the contract.

19.3. Responsibility for the accuracy of the information about age lies with the User and their legal representatives.

20. Changes to the Policy and Applicable Law

20.1. The current revision is always posted at neznakov.ru/privacy. The revision date is indicated at the top of the document. Use of the Service after a new revision is published constitutes the User's consent to its terms.

20.2. Material changes. When making changes that materially expand the categories of processed data, the purposes of processing, the list of data recipients or the retention periods, or that otherwise materially worsen the User's position compared with the previous revision, the Operator notifies Users at least 30 (thirty) calendar days before the changes take effect — by placing a banner on the neznakov.ru site, sending a notification to the linked e-mail and/or a message in the Personal Account. If the User does not agree with such changes, they are entitled to withdraw consent to processing in the manner provided for by Section 8 of this Policy; continued use of the Service after the changes take effect constitutes acceptance of them.

20.3. Applicable law. Federal Law No. 152-FZ "On Personal Data" applies to the processing of the personal data of citizens of the Russian Federation. Disputes not resolved through negotiations are settled under the rules of applicable law; mandatory rules on consumer protection and on personal data protection take precedence.

20.4. The Russian-language revision is recognised as the original and official version of the Policy. Where translations into other languages exist, the Russian revision prevails.

21. Operator Contacts and Details

21.1. For all questions related to the processing of personal data, the withdrawal of consent, the exercise of data subject rights or any other matters covered by this Policy, the User may get in touch via the contacts page or contact a manager through the Service's official channels (Telegram, e-mail).

21.2. The response time for an enquiry is up to 30 calendar days from receipt.

21.3. Operator details:

Full name: Alliance Torg Company LLC

Company address: Kyrgyz Republic, Bishkek, Oktyabrsky District, 7th microdistrict, Bezymyannaya St., 37/2

OGRN: 310076-3301-OOO

INN: 9909710244

Website: neznakov.ru