Public Offer

1. Terms and Definitions

1.1. In this public offer (hereinafter — the «Offer», the «Agreement») the following terms are used:

1. Service / Contractor — NeznakovBoost, an information resource available at neznakov.ru, organising the provision of information and consulting services in the field of the computer game Dota 2.
2. Customer — a legally capable individual who has reached the age of 18, or the legal representative of such a person, who has placed an order and/or paid for any of the Service's offerings.
3. Service (offering) — any information-consulting, entertainment, intermediary or other intangible service, the list of which is set out in section 2 of this Offer.
4. Performing contractor — an independent person engaged by the Service (a booster, coach, operator) who actually provides technical assistance in fulfilling the order.
5. Account — the Customer's account in the Steam service or another platform to which the Customer voluntarily grants the Service access.
6. Personal account (dashboard) — the section of the website in which the Customer tracks the status of the order.
7. Bonus balance — an internal accounting balance to which the Service may, at its own discretion, credit compensations and rewards; it is not a monetary obligation and is not subject to withdrawal.

2. Subject of the Offer and Nature of the Services

2.1. The Service provides the Customer with information-consulting and entertainment services of an intangible nature that do not constitute goods and are not goods within the meaning of the Law of the Russian Federation «On the Protection of Consumer Rights».

2.2. List of services (not exhaustive):

1. Information and consulting support for increasing rating (MMR) in Dota 2 — «boost»;
2. Information and consulting support for completing calibration matches (initial calibration, recalibration, Glicko);
3. Individual training sessions (coaching) with coaches;
4. Transfer of a Dota 2 game account for temporary or permanent use (sale/rental);
5. Information and consulting support for exiting Low Priority mode (LP removal);
6. Information and consulting support for raising the Behavior Score;
7. Information and consulting support for the Battle Cup tournament;
8. Companion services in team play (E-Girl in party) — an entertainment service without obligations regarding the match result;
9. Intermediary services for topping up a Steam wallet via third-party payment gateways;
10. Other related intangible services directly or indirectly connected with Dota 2.

2.3. The Service independently determines the order, methods, composition and sequence of actions necessary to provide the service. The Customer is not entitled to interfere in the order of performance or to make demands regarding a specific performing contractor.

2.4. The Service acts as an organiser (aggregator) of the provision of services and engages independent persons (boosters, coaches, operators) for their actual performance, who act in their own name and at their own risk. The Service is not the employer of the engaged contractors, is not in an employment relationship with them and bears no responsibility for their personal actions, statements, manner of communication, behaviour, professional skills and the quality of actual performance. All obligations of the Service to the Customer are limited to organising the provision of the service within the framework of this Offer and are not equated to the obligations of the direct performing contractor.

2.5. The Customer understands and agrees that the result of the service is of a probabilistic nature, depends on numerous external factors (Valve Corporation policy, matchmaking specifics, the behaviour of random teammates/opponents, etc.) and cannot be guaranteed.

3. Acceptance of the Offer

3.1. Acceptance (full and unconditional acceptance) of this Offer is deemed to be any of the following actions by the Customer:

1. Making payment by any available method;
2. Placing an order in the Personal account and/or with a manager;
3. Transferring account data or other information necessary to provide the service;
4. Actually beginning to use the service.

3.2. From the moment of acceptance, the Agreement is deemed concluded on the terms of this Offer in the revision in force at the moment of acceptance. Consent is given publicly and does not require the signing of any other documents.

3.3. By accepting, the Customer confirms that:

1. They are a legally capable individual who has reached the age of 18;
2. They have carefully read all the provisions of the Offer, which are clear to them and require no additional clarification;
3. They act of their own free will, without coercion, mistake, deception or any other defect of will;
4. They act as a private individual in their own interest; the services are of an information-consulting and entertainment nature, are not goods or work and, by their nature, are not subject to regulation under the Law of the Russian Federation «On the Protection of Consumer Rights»;
5. They accept all risks described in the Offer and agree that the Service bears no responsibility for them.

3.4. The Service is entitled to change the terms of the Offer unilaterally without prior notice to the Customer. The current revision is always posted at neznakov.ru/offer. Use of the Service's offerings after a change to the Offer means the Customer's agreement with the new revision.

3.5. If the Customer has provided the Service with inaccurate information about their age, legal capacity or other circumstances affecting the possibility of concluding the Agreement, all responsibility for such actions and their consequences (including refund claims filed by parents, guardians or other legal representatives) is borne by the Customer themselves and/or their legal representatives. The Service is entitled to demand from the said persons compensation for all losses incurred in connection with such actions, including lost profit and legal defence costs.

4. Cost, Payment and Moment of Service Provision

4.1. The cost of a service is determined by the calculator on the website, the rate schedule or an individual calculation by a manager at the moment the order is placed. The price agreed by the parties when placing the order is final and is not subject to revision.

4.2. Payment is made in Russian rubles (₽) by one of the methods available on the payment page: bank card (Mir, Visa, MasterCard, UnionPay), the Faster Payments System (SBP), QR code, and other methods displayed at the moment the order is placed. Prices shown in US dollars on the English-language pages are an informational conversion at the current exchange rate; the actual charge is processed in rubles.

4.3. Payment processing is carried out by third-party payment providers. The Service does not request, store or process the Customer's bank card details.

4.4. A service is deemed paid for from the moment the funds are received in full into the account of the Service or its payment provider.

4.5. Given the intangible and instantaneous nature of the services, the Customer's right to unilaterally withdraw from the Agreement provided for by Art. 32 of the Law of the Russian Federation «On the Protection of Consumer Rights» may be exercised exclusively before the moment of acceptance. After acceptance, the service is deemed to have begun and cannot be cancelled unilaterally.

4.6. The Service is entitled to change the prices of services at any time. Price changes do not apply to orders already paid for.

4.7. Any fees of payment providers, banks, aggregators and other third parties are their own charges and are not included in the cost of the service. The refund of such fees is outside the competence of the Service.

4.8. The Customer independently bears all tax and other mandatory payments related to receiving the Service's offerings in the territory of their country of residence and stay. The Service does not act as the Customer's tax agent and does not withhold or remit any mandatory payments to the tax authorities of any state.

5. Non-Refundability of Funds

5.1. The Customer unconditionally agrees that, due to the intangible nature of the services and their instantaneous provision, a refund of the funds paid is impossible, including in the following cases:

1. The Customer changing their decision about using the service after acceptance;
2. Blocking, banning or other sanctions against the Customer's account by Valve Corporation, Steam or another platform;
3. Resetting, lowering or other adjustment of the account's rating (MMR), calibration, statistics or Behavior Score;
4. The Customer losing access to the account for any reason, including hacking, loss of Steam Guard, a forgotten password, or the actions of third parties;
5. Valve Corporation changing the rules of the game, the rating system, matchmaking, the Steam terms of use or any other regulations;
6. Technical failures, updates, patches, restarts or other unavailability of the servers of Dota 2, Steam and other third-party platforms;
7. The impossibility of contacting the Customer via the provided contact details within 24 hours;
8. The Customer's own play on the account during the provision of the service, resulting in loss of rating, a lowered Behavior Score or other negative consequences;
9. The Customer's untimely provision of Steam Guard codes, passwords or other data necessary to perform the service;
10. The Customer changing the password, email, phone number or Steam Guard binding during the provision of the service;
11. The Customer changing the desired result (target MMR, roles, heroes, etc.) after the performance of the service has begun;
12. The Customer's failure to comply with the conditions described in sections 7–9 of this Offer;
13. The Customer's use of a VPN, cheats or third-party programs that resulted in Valve sanctions;
14. The actions of third parties who gained access to the Customer's account, whether through the Customer's fault or not;
15. Any other circumstances not directly attributable to the Service.

5.2. The Service is entitled, but not obliged, at its sole discretion to offer the Customer non-monetary compensation: an extension of the term, the performance of additional matches, the crediting of bonuses to the internal bonus balance, or a discount on future services. Such an offer is a right and not an obligation of the Service and is not subject to appeal.

5.3. The Customer expressly confirms that they are not entitled to demand a refund through a bank, payment provider, Rospotrebnadzor, the Central Bank of the Russian Federation, the prosecutor's office or other authorities. Any such actions are regarded by the Service as a breach of the Offer and grounds for applying the measures provided for in section 6.

5.4. Bonuses credited to the bonus balance, funds credited under the referral program, promo codes, discounts and other rewards are not a monetary obligation of the Service and are not subject to exchange for money, withdrawal, assignment or refund.

5.5. Given the information-consulting and digital nature of the services, the instantaneousness of their provision and the impossibility of returning the result to its original state, the Parties expressly acknowledge that such services are not subject to cancellation, refund or exchange, and the funds paid for them are non-refundable on any grounds, including those provided for by regulations on the protection of consumer rights and other acts governing distance selling.

6. Prohibition on Disputing Payments (Chargebacks)

6.1. The Customer undertakes not to initiate a payment dispute procedure (chargeback, dispute, claim, return, reversal) through a bank, payment provider, faster payments system or other financial institutions after acceptance of this Offer.

6.2. In the event that the Customer initiates a chargeback, the Service is entitled to:

1. Immediately cease the provision of the service without refunding the funds paid;
2. Block the Customer's account in the Service and in the Personal account;
3. Reclaim from the Customer the game account transferred as part of rental/purchase services;
4. Cancel any of the Customer's bonuses, promo codes and referral credits;
5. Transfer data about the Customer to partner services and payment providers for inclusion in registries of bad-faith payers;
6. Recover from the Customer a penalty of 100% of the disputed amount, recognised by the Parties as pre-estimated damages and an agreed penalty within the meaning of Art. 330 of the Civil Code of the Russian Federation, commensurate with the consequences of the breach and not subject to reduction under Art. 333 of the Civil Code of the Russian Federation, as well as all costs of the Service related to the dispute (bank fees, payment-provider penalties, legal costs, lost profit);
7. Apply to a court to recover the said amounts through judicial proceedings.

6.3. The Service is entitled to provide the Customer's payment provider and bank with any evidence of the provision of the service (Personal account logs, messenger correspondence, screenshots of game activity, IP addresses, account login data) to rebut the chargeback.

7. Data Transfer and Account Access

7.1. To provide services requiring login to the account (boost, calibration, LP removal, Behavior Score removal, Battle Cup, rental), the Customer voluntarily transfers to the Service the Steam authorisation data (login, password and, if necessary, Steam Guard codes).

7.2. The Customer confirms that they:

1. Transfer the data exclusively of their own free will;
2. Understand that transferring data to third parties may constitute a breach of the Steam Subscriber Agreement;
3. Accept all risks associated with such a transfer;
4. Have no claims against the Service in connection with the fact of the data transfer.

7.3. The Service undertakes to use the account data exclusively for the purposes of providing the paid service and not to transfer it to third parties not involved in fulfilling the order.

7.4. The Service bears no responsibility for the safekeeping of inventory, skins, treasures, additional items, gifts, other items, currency, subscriptions, bindings and other property on the Customer's account. The Customer is obliged to independently ensure the safety of valuable property before transferring the account (moving it to a protected account, disabling API keys, etc.).

7.5. The Customer is obliged to change the password and check the state of the account within 24 hours after the service is completed. After this period, claims regarding the safety of the account are not accepted.

7.6. The Service is entitled to use engaged performing contractors (boosters, coaches) to provide the service. The Customer agrees that data may be transferred to the performing contractor exclusively to the extent necessary to fulfil the order.

8. Customer Risks, Valve Corporation Policy

8.1. The Customer confirms that they have read the Steam Subscriber Agreement (SSA), the Dota 2 Code of Conduct and other Valve Corporation regulations.

8.2. The Customer is aware that using the Service's offerings may constitute a breach of Valve's rules and may entail, among other things:

1. A temporary or permanent block (ban) of the Steam, Dota 2 or other service account;
2. Resetting of rating, calibration, Behavior Score, medals and other indicators;
3. Restriction of functionality (a trade ban, matchmaking restriction, chat restriction);
4. Placing the account in a shadow pool, Low Priority or other segregated groups;
5. Removal of items from the inventory, a boycott of the account in the trading system;
6. Other restrictions and sanctions that Valve is entitled to apply at its discretion.

8.3. The Customer uses the Service's offerings entirely voluntarily, at their own risk, fully aware of the possible consequences. The Service does not induce the Customer to breach Valve's rules and bears no responsibility for the Customer's decisions.

8.4. The Service bears no responsibility for any actions of Valve Corporation, Steam, Dota 2 or other third-party platforms in relation to the Customer's account, taken before, during or after the provision of the services.

9. Service Provision Timeframes

9.1. The estimated timeframes for providing services are indicated on the website, in the calculator or in the order card. The timeframes are of a preliminary and informational nature and do not constitute an obligation of the Service.

9.2. The Service bears no responsibility for delays caused by:

1. Technical maintenance, updates, the unavailability of Dota 2/Steam/Telegram servers;
2. An account block or restrictions on the part of Valve;
3. The impossibility of logging into the account (Steam Guard, incorrect data, a password change by the Customer, an account ban);
4. The Customer's actions impeding the performance of the service (logging into the account during a boost, changing authorisation data, revoking access);
5. The duration of matches, the behaviour of random teammates and opponents, matchmaking specifics;
6. The illness, absence or other circumstances of the engaged performing contractor (with the Service's right to replace the contractor without the Customer's approval);
7. Force majeure circumstances (section 14).

9.3. A delay in providing the service is not grounds for a refund of funds or any other monetary compensation.

10. Obligations and Responsibility of the Customer

10.1. The Customer undertakes to:

1. Provide current, complete and accurate data when placing an order;
2. Not log into the account, launch Dota 2 or play on the account during the provision of services requiring account access, without explicit agreement with a manager;
3. Promptly (within 5 minutes of a request) provide Steam Guard codes and other two-factor authentication codes;
4. Not change the password, email binding, phone binding, Steam Guard, nickname or country of the account during the period of service provision;
5. Not disclose order data, correspondence with the manager, Personal account screenshots, training materials or other information obtained in the course of interaction with the Service;
6. Not transfer the order number and access code to third parties;
7. Not initiate a chargeback procedure in breach of section 6;
8. Refrain from publishing inaccurate, negative or defamatory information about the Service in public sources without first attempting to resolve the matter in the manner of section 13.

10.2. The Customer's breach of the said obligations gives the Service the right to cease the provision of the service without a refund, to demand compensation for losses and penalties and to apply other measures in accordance with applicable law.

10.3. The Customer provides the Service with the following unconditional warranties, valid at the moment of acceptance and throughout the entire period of service provision, that they:

1. have the legal right to dispose of the account transferred to the Service, and its transfer does not violate the rights of third parties (including co-owners, relatives, employers);
2. are transferring an account that is not under current Valve Corporation sanctions and has no matchmaking restrictions, trade ban, Low Priority status or other hidden restrictions (unless otherwise expressly stated by the Customer when placing the order);
3. have not used and undertake not to use cheat programs, scripts, macros, third-party software modifications of Dota 2/Steam or other software prohibited by Valve on the transferred account;
4. have no open reports, active tickets in Valve Support, investigations or warnings capable of affecting the provision of the service;
5. pay for services exclusively with their own payment means; if payment is made by a third party, the Customer confirms that such a person has the appropriate authority and assumes all risks of that person disputing the payment;
6. are providing the Service with authorisation data and contact details that are valid, correct and belong to the Customer themselves;
7. are not subject to international or national sanctions, restrictions or other prohibitions making interaction with the Service impossible or unlawful.

10.4. The Customer's breach of any of the warranties specified in clause 10.3 constitutes a material breach of the Offer. The Service is entitled to immediately cease the provision of the service without refunding the funds paid, cancel any bonuses and referral credits, and recover losses from the Customer in full, including the costs of remedying the consequences of the breach (account recovery, unblocking, payment of Valve sanctions, legal costs, etc.).

10.5. If the Service has reasonable suspicions of fraud, the use of another person's payment means, an attempt at an unjustified payment dispute or other bad-faith actions, the Service is entitled to require the Customer to provide additional identification: a photograph of an identity document, a selfie with the document, confirmation of ownership of the payment means (a bank statement, a screenshot from the bank's personal account, a photograph of the card with sensitive data masked) and other reasonably necessary information. Until the requested information is provided, the Service is entitled to suspend the provision of the service. The Customer's refusal or failure to provide the information within 3 (three) calendar days of the request is regarded as confirmation of bad faith and is an independent ground for ceasing the service without refunding the funds paid.

10.6. The Customer undertakes not to use the results of the services rendered in commercial, professional or other activities going beyond personal entertainment, including: participation in esports teams and tournaments with a prize pool, bookmaker bets and other wagering, resale of the obtained account, organising their own boosting/coaching services, transferring obtained training materials and methods to third parties. A breach is grounds for immediate termination of the relationship without refunding the funds paid.

10.7. The Customer bears full responsibility for any of their own actions and the actions of third parties who have gained access to their account, order or Personal account.

11. Limitation of the Service's Liability

11.1. The services are provided «as is» and «as available», without any warranties, express or implied, including warranties of fitness for a particular purpose, of the expected result, of the absence of errors or of continuity.

11.2. The Service does not guarantee:

1. The achievement of a specific MMR value, calibration result, Behavior Score, medal or other game indicator;
2. The absence of sanctions on the part of Valve in any period before, during or after the provision of the service;
3. The preservation of the results of the service in the long term;
4. The availability of the service at any given time;
5. A specific set of contractors, the start time of work, or the speed of completing matches.

11.3. The Service bears no responsibility for:

1. Any direct, indirect, incidental, punitive, collateral or consequential losses of the Customer;
2. The actions of Valve Corporation, Steam, Dota 2, other platforms and third parties;
3. The loss of rating, inventory, skins, treasures, subscriptions, bindings and other account property;
4. The actions of third parties who have gained access to the Customer's account;
5. Any changes in the game (patches, updates, matchmaking reforms) that affected the result;
6. Technical malfunctions on the side of Steam, Dota 2, internet providers, payment gateways or messengers;
7. A decline in rating or Behavior Score after the completion of the service as a result of the Customer's own actions;
8. Psychological, moral, reputational or other non-material harm;
9. The impossibility of using the account for reasons beyond the Service's control;
10. Unauthorised access by third parties to the Customer's data transmitted through unsecured communication channels (messengers, email);
11. The loss of the account as a result of phishing attacks directed against the Customer;
12. Any other circumstances beyond the direct control of the Service.

11.4. The maximum aggregate liability of the Service to the Customer on any grounds, demands and claims is limited to the amount actually paid by the Customer for the specific service that gave rise to the claim. This limitation applies exclusively in cases where the Service, at its sole discretion, acknowledges its liability; in all other cases the Service's liability is excluded.

11.5. If applicable law does not permit the complete exclusion of liability, the Service's liability is limited to the minimum amount permitted by law.

12. Special Conditions for Particular Services

12.1. Rank boosting (MMR)

The Service undertakes to make reasonable efforts to complete the agreed volume of matches. A specific target MMR is not guaranteed. In the event of lost matches, the Service is entitled to compensate for them at its own expense without increasing the cost of the order. A break in the booster's work is not grounds for a refund.

12.2. Calibration

Calibration matches are played under random matchmaking conditions. The resulting MMR is determined by Valve's internal algorithm and cannot be guaranteed by the Service. A specific «guaranteed MMR» value stated when placing the order is a guideline, not an obligation.

12.3. Coaching

Coaching provides knowledge and skills; the application of that knowledge and the Customer's final game result depend solely on the Customer themselves. The Service does not guarantee an MMR increase as a result of coaching. Cancellation of a session less than 2 hours before the agreed start is made without a refund. Rescheduling a session is possible by agreement and no more than once without withholding the cost. The Customer being more than 15 minutes late is considered a no-show.

12.4. Account purchase

The account is provided «as is» with the description agreed at the moment of purchase. The Service does not guarantee the preservation of the rating, inventory, access or status of the account after transfer to the Customer. The Customer undertakes, within 24 hours of receipt, to change the password and bind their own email and Steam Guard. Claims regarding the contents of the account are accepted exclusively within 24 hours of transfer; after this period the account is deemed accepted without remarks. Return of the account and a refund for the account are not made.

What counts as a stated characteristic. A stated characteristic of the account is exclusively the one expressly specified in the product card on the storefront and in the placed order. The number of matches played on the account, the matchmaking pool (including matchmaking with recently created accounts), matchmaking behaviour, inventory contents, account history and any other parameters not expressly stated in the product card are not stated or guaranteed by the Service and are not grounds for a claim. The Customer's expectations regarding such parameters do not form part of the subject of the contract.

Material non-conformity. A claim is accepted only in the case of material non-conformity, namely a deviation of the stated rating to the Customer's detriment by more than 10% of the specified value, but not less than 300 MMR. Smaller deviations, as well as any deviations in the Customer's favour, are not deemed material and are not grounds for a claim or refund.

Steam regional restriction («red notice»). Valve Corporation restricts access to the store, the marketplace and part of the communication features for users from regions subject to US restrictive measures, on the basis of clause 11 of the Steam Subscriber Agreement. The restriction is applied by Steam Support based on the IP address of the person actually using the account, including when such person contacts Steam Support. The said restriction is not a characteristic of the account being transferred and arises from the circumstances of the Customer's use of the account after transfer. The Service bears no liability for the imposition of such a restriction after the transfer of the account, does not compensate for the related inconvenience and does not make refunds on this ground. Removal of the restriction is carried out by Valve Corporation upon application by the account owner with confirmation of place of residence and falls outside the Service's competence.

12.5. Account rental

The account is provided for temporary use for the paid period. The Customer undertakes not to change the authorisation data, not to perform actions entailing Valve sanctions and not to use the account for commercial or unlawful purposes. Upon expiry of the rental period, the Customer's access ceases; an extension is possible by agreement with a manager.

The rating of a rented account is stated approximately. A deviation of the actual rating from the stated one within 1,000 MMR is acceptable, conforms to the terms of the service and is not grounds for a claim, replacement or refund.

For accounts of 6,000 MMR and above, a «until the first loss» benefit applies: after the paid period expires, the Customer is entitled to continue playing until the first lost match. The Service does not compensate for a decline in MMR, statistics, medals and other account parameters resulting from the Customer's play. Any sanctions imposed by Valve during the rental period through the Customer's fault are paid for by the Customer separately (account recovery, buyback of items, etc.).

12.6. Low Priority (LP) and Behavior Score removal

The Service undertakes to make reasonable efforts to exit Low Priority mode / raise the Behavior Score. A specific final Behavior Score value is not guaranteed. After the service is completed, the Customer is obliged to refrain from behaviour entailing a repeated decline in the Behavior Score; repeat requests on this matter are not a warranty case.

12.7. Battle Cup

The Battle Cup is a team event the outcome of which depends on numerous factors beyond the Service's control (team composition, opponents' actions, technical conditions). The Service does not guarantee victory in the tournament; the participation of the team in the agreed form is guaranteed. The cash prize and other Battle Cup rewards awarded by Valve are not the subject of the service and are distributed according to Valve's rules.

12.8. E-Girl in party

The service is of an entertainment and companion nature and does not entail obligations regarding the match result. The Customer undertakes to observe correctness, respectful communication and the norms of business etiquette. Any breach of the said norms (insults, harassment, transfer of unacceptable content) is grounds for the immediate cessation of the service without a refund. The Service is entitled to record voice channels and correspondence for the purposes of quality control and the protection of the contractor's rights.

Session start time and replacement of the contractor. The wait for the session to start may be up to 24 (twenty-four) hours from the moment of payment, including for bookings marked «now», should the selected contractor prove unavailable. The said period is the normal period for rendering the service and does not constitute a breach of the Service's obligations. Within this period the Service is entitled to offer a replacement contractor of a comparable level; such replacement is deemed proper performance.

Refund for the E-Girl service. A refund is made exclusively where, within 24 hours of payment, the Service has provided neither the selected contractor nor a replacement. The Customer's refusal of an offered replacement where it is actually available, as well as refusal of the service for subjective reasons (appearance, manner of communication, game result, mood), is not grounds for a refund.

12.9. Steam wallet top-up

The service is of an intermediary nature. The Service's own commission is 0%. The commission of a bank, payment provider or other third party (including the 5% exchange corridor) is a mandatory charge of the respective third party and is outside the competence of the Service. Funds credited to the Steam wallet are non-refundable; the decision on their use is made by Valve in accordance with its rules.

13. Promo Codes, Referral Program, Bonus Balance

13.1. Promo codes and discounts are not cumulative unless otherwise expressly stated by the Service. The Service is entitled, at its discretion, to limit the validity period and scope of application, and to cancel or suspend the operation of promo codes without giving reasons.

13.2. The referral program operates on the terms published in the Personal account at the moment the target action is performed. The Service is entitled to change, suspend or cancel the referral program at any time without any obligation to provide retrospective compensation.

13.3. The use of automated means, fictitious accounts, multi-accounting or other ways of artificially accumulating referral rewards is prohibited. The Service's suspicion of abuse gives it the right to cancel any credits without giving reasons.

13.4. The bonus balance is an internal accounting balance, has no monetary equivalent and is not subject to withdrawal, assignment or refund in monetary form. Bonuses may be used exclusively for the partial or full payment of future services in accordance with the rules in force at the moment of use.

14. Force Majeure

14.1. The Service is released from liability for the non-performance or improper performance of obligations in the event of force majeure circumstances, including: natural disasters, military actions, acts of terrorism, acts and decisions of government authorities, strikes, epidemics, pandemics, interruptions in the operation of internet infrastructure, power outages, changes in the policy or regulations of Valve Corporation, blocking by providers, DDoS attacks, cyberattacks, the actions of hosting providers and any other circumstances beyond the Service's control.

14.2. The deadline for performing obligations is postponed in proportion to the duration of such circumstances. Force majeure is not grounds for a refund of the funds paid.

15. Intellectual Property

15.1. Dota 2 and Steam are trademarks of Valve Corporation. NeznakovBoost is not affiliated with Valve Corporation and is not endorsed or sponsored by Valve Corporation.

15.2. All materials of the neznakov.ru website (design, texts, program code, images, photographs, videos, the Service's trademarks) are the property of the Service and/or its rights holders and are protected by the copyright and related rights of the Russian Federation and by international agreements.

15.3. Any use of the website's materials without the written consent of the Service is prohibited and entails the liability provided for by applicable law.

16. Processing of Personal Data and Confidentiality

16.1. The Customer consents to the processing of the data they provide (contact information, account data, IP address, order history, correspondence) for the purposes of performing the Agreement, in the manner described in the Personal Data Processing Policy.

16.2. The Service does not transfer the Customer's personal data to third parties, with the exception of: engaged performing contractors (to the extent necessary to provide the service), payment providers, and government authorities in the cases provided for by law.

16.3. The Service is entitled to use anonymised data (rating, statistics, screenshots without identifying features) for marketing and analytical purposes, including for display in the «Reviews», «Monitoring» and «Match History» sections, on social networks and in other public materials.

16.4. The Customer agrees to receive the Service's informational and marketing messages via the provided contact channels. Unsubscribing is done through the Personal account settings or by request to a manager.

17. Dispute Resolution and Jurisdiction

17.1. All disputes and disagreements arising out of or in connection with this Offer are subject to resolution through a pre-litigation claim procedure. The deadline for responding to a claim is 30 (thirty) calendar days from the moment the written claim is received by the Service at the address indicated in the contacts section.

17.2. The claim procedure is a mandatory pre-litigation condition. Recourse to a court is possible exclusively on condition that a claim has been sent and the response deadline has expired.

17.3. If a dispute cannot be settled through the claim procedure, the parties refer the dispute for resolution to a court at the location of the Service in accordance with the rules of contractual jurisdiction.

17.4. The applicable law is the substantive and procedural law of the Russian Federation.

17.5. The Service reviews the Customer's requests within 14 business days of receipt. A decision made by the Service following its review is final on the part of the Service. The Customer confirms that they undertake not to publish inaccurate or distorted information about the Service in public sources before the claim procedure is completed.

17.6. The Service maintains automatic and/or manual logging, and audio, video and text records of all interactions with the Customer: correspondence in the Personal account and messengers (Telegram, Discord, etc.), voice channels, email, all actions in the system and on the website's pages, IP addresses, login times and other technical data. The Parties expressly recognise such records, logs, screenshots, database exports, metadata and other electronic information as proper, admissible and sufficient evidence in any disputes between them, including in proceedings with payment providers, banks and judicial authorities. By continuing to interact with the Service, the Customer consents to the keeping of the said records.

17.7. The Customer is obliged to submit any claims related to the quality, fact, scope or timeframes of the provision of a service within 7 (seven) calendar days of its completion. After the said period, the service is deemed to have been rendered properly, accepted by the Customer in full and without remarks; claims regarding such a service are not reviewed by the Service and are subject to rejection.

18. Miscellaneous Provisions

18.1. This Offer comes into force from the moment it is posted on the website and is valid indefinitely until withdrawn by the Service.

18.2. If any provision of the Offer is found to be invalid or inapplicable in judicial or other proceedings, the remaining provisions retain full legal force. The invalid provision is to be replaced with the one closest in meaning and permissible under law.

18.3. Use of the Service's offerings after a change to the Offer means unconditional agreement with the new revision. The Customer undertakes to independently monitor changes to the Offer at neznakov.ru/offer.

18.4. The Service's failure to exercise any right provided for by the Offer does not constitute a waiver of such right in the future.

18.5. The Service is entitled to transfer (assign) its rights and obligations under this Offer to third parties without the Customer's consent. The Customer is not entitled to transfer their rights and obligations to third parties without the written consent of the Service.

18.6. Section headings are provided for convenience and have no independent legal significance.

18.7. Any oral statements, promises, warranties or arrangements made by the Service's managers, engaged performing contractors (boosters, coaches, operators) or other persons in chats, messengers, voice channels or otherwise have no legal force and do not create obligations of the Service unless they are expressly fixed in writing in the order's Personal account or in this Offer. Changes to the terms of a specific order are possible exclusively through a record in the Personal account or in a written confirmation by a manager in the Service's official channels.

18.8. Any notices, demands, statements and other messages of the Service sent to the Customer at the contact details they provided (email, phone number, Telegram account, another messenger, the Personal account) are deemed duly delivered at the moment of sending, regardless of whether they have been read by the Customer. The risk of non-reading, of technical malfunctions on the Customer's side, and of loss of access to the contact channels is borne by the Customer. The Customer is obliged to promptly inform the Service of any change to their contact details.

18.9. The original and official revision of this Offer is recognised to be its Russian-language version. Where translations into other languages exist, in the event of any discrepancies, contradictions or ambiguities, the Russian-language revision prevails.

18.10. For all matters related to the Offer, please contact a manager via the contacts page.

19. Contractor's Details

Full name: Alliance Torg Company LLC

Company address: Kyrgyz Republic, Bishkek, Oktyabrsky District, 7th microdistrict, Bezymyannaya St., 37/2

OGRN: 310076-3301-OOO

INN: 9909710244

Website: neznakov.ru